Scope
This Shipping & Returns Policy applies to eligible purchases made directly from Lemon Boy LLC through lemonboy.co when online ordering is enabled.
Purchases made through an independent retailer, marketplace, event operator, delivery service, or other third party are subject to that seller's applicable shipping and return policies unless Lemon Boy expressly states otherwise.
Product-specific terms displayed before purchase are incorporated into this policy and control where they expressly differ from a general provision below.
Order Processing and Shipping
Available shipping methods, destinations, charges, and applicable processing estimates will be displayed before an online order is completed.
Processing time and carrier transit time are separate. A shipping or delivery estimate does not necessarily mean that an order will leave Lemon Boy's possession on the date the order is submitted.
Lemon Boy may use different carriers or fulfillment methods based on destination, product type, inventory, shipping conditions, or operational requirements.
Shipping Estimates and Delays
Shipping and delivery dates are estimates unless Lemon Boy expressly states that a date is guaranteed.
Lemon Boy may experience delays caused by inventory conditions, carrier disruptions, weather, emergencies, incorrect address information, high order volume, security review, events outside Lemon Boy's reasonable control, or other circumstances.
If Lemon Boy cannot ship an order within the time represented at the time of purchase, Lemon Boy will provide any notice, cancellation opportunity, consent request, or refund required by applicable law.
Nothing in this policy limits a customer's non-waivable rights relating to delayed or unshipped merchandise.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, ZIP code, and other delivery information requested at checkout.
Lemon Boy is not responsible for delays or additional costs caused by incomplete or inaccurate customer-provided information to the extent permitted by law.
Address changes are not guaranteed after an order has entered processing or fulfillment.
If an order is returned to Lemon Boy because of an incorrect, incomplete, refused, or undeliverable address, Lemon Boy may require payment of reasonable additional shipping charges before reshipment, unless the problem resulted from Lemon Boy's error.
Lost, Missing, or Delivery-Issue Claims
If tracking shows an unexpected delay, loss, or delivery problem, contact Lemon Boy promptly through the Contact page.
Lemon Boy may review carrier tracking, delivery scans, address information, photographs, carrier investigation results, customer communications, and other reasonably relevant information before determining an appropriate resolution.
A carrier delivery scan may be considered as part of Lemon Boy's investigation but does not eliminate any right or remedy that cannot lawfully be waived.
Lemon Boy may assist with an available carrier claim or investigation when appropriate.
Eligible Merchandise Returns
Unless an item is identified as non-returnable or Final Sale, eligible non-perishable merchandise may be returned if the return request is initiated within fourteen (14) calendar days after delivery.
Proof of purchase or other reasonable order verification may be required.
A return request is not approved merely because merchandise is sent back to Lemon Boy. Lemon Boy may inspect returned merchandise before determining whether it satisfies this policy.
Return Condition Requirements
Unless Lemon Boy caused the issue, returned merchandise must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of use
- Returned with original tags when applicable
- Returned with original product components and packaging when reasonably applicable
Lemon Boy may deny or reduce a refund when returned merchandise does not satisfy the disclosed return conditions, to the extent permitted by applicable law.
Non-Returnable Items
The following items may be non-returnable, except where return, replacement, refund, or another remedy is required by law:
- Perishable food or beverage products
- Opened consumable products
- Gift cards or stored-value products, if offered
- Personalized or custom-made merchandise
- Items expressly identified as Final Sale before purchase
- Items that have been used, worn, washed, altered, or damaged after delivery
Final Sale
A product is Final Sale only when Lemon Boy clearly identifies it as Final Sale before purchase.
A limited-edition product, collaboration, limited Drop, or low-inventory product is not automatically Final Sale merely because inventory is limited.
Final Sale restrictions do not eliminate remedies that cannot legally be excluded, including applicable rights concerning merchandise that is materially defective, incorrectly fulfilled, or otherwise subject to a mandatory legal remedy.
Return Shipping
For an ordinary eligible return that is not caused by Lemon Boy's error, the customer is responsible for return shipping costs.
Original outbound shipping charges are non-refundable for an ordinary discretionary return unless applicable law requires otherwise.
If Lemon Boy confirms that an item was incorrectly fulfilled, damaged before delivery, or materially defective when received, Lemon Boy will provide an appropriate remedy and will not require the customer to bear reasonable return shipping costs when doing so would be inconsistent with the approved remedy or applicable law.
Customers are encouraged to use a trackable return method. Lemon Boy is not responsible for a customer-arranged return shipment that is lost before Lemon Boy receives it, except to the extent otherwise required by law.
Exchanges
Exchanges are subject to product and variant availability and are not guaranteed.
Lemon Boy may process an approved exchange as a return and a replacement transaction.
If replacement inventory is unavailable, Lemon Boy may issue an appropriate refund instead of an exchange.
Refunds
Approved refunds will ordinarily be issued to the original payment method unless another method is required by law or agreed to by Lemon Boy and the customer.
For an eligible returned item, Lemon Boy will ordinarily initiate an approved refund within five (5) business days after the return is received and inspected.
Financial institutions and payment processors may require additional time to post a refund after Lemon Boy initiates it. Lemon Boy does not control a financial institution's independent processing time.
Refund timing required by applicable law will control where it provides the customer greater protection.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, appears materially defective, or contains the wrong item, contact Lemon Boy as soon as reasonably possible after delivery.
To allow Lemon Boy to investigate promptly, customers should report visible shipping damage or an incorrect item within seven (7) calendar days of delivery when reasonably possible.
Lemon Boy may request photographs of the merchandise, packaging, shipping label, damage, or other relevant information before providing a remedy.
Depending on the circumstances and available inventory, an appropriate remedy may include replacement, exchange, refund, or another resolution permitted by applicable law.
The requested seven-day reporting period does not waive a consumer right that cannot legally be waived.
Perishable and Beverage Products
For health, safety, and product-integrity reasons, fresh drinks, beverages, food products, and other perishable goods generally cannot be returned after delivery.
If a perishable item arrives materially damaged, defective, unsafe, or incorrectly fulfilled, contact Lemon Boy promptly. Lemon Boy may request photographs, lot or production information, packaging information, or other details reasonably necessary to evaluate the issue.
Any product-specific handling, storage, pickup, local delivery, or perishable-product requirements displayed before purchase also apply.
Order Changes and Cancellations
Lemon Boy may attempt to accommodate an order change or cancellation requested before fulfillment begins, but changes and cancellations are not guaranteed once processing has started.
Nothing in this section limits a cancellation right that applies because Lemon Boy cannot ship merchandise within an applicable promised or legally required period.
Fraud, Abuse, and Policy Misuse
To the extent permitted by law, Lemon Boy may reject, limit, investigate, or require additional verification for a return, refund, replacement, exchange, or delivery claim that Lemon Boy reasonably believes involves fraud, material misrepresentation, altered merchandise, repeated policy abuse, unauthorized payment activity, or other misuse.
Lemon Boy may preserve records reasonably necessary to investigate suspected fraud, respond to payment disputes, protect legal rights, or comply with law.
Policy Changes
Lemon Boy may revise this policy as products, fulfillment methods, shipping providers, checkout systems, or legal requirements change.
Except where applicable law requires otherwise, the version of the Shipping & Returns Policy presented or made available to the customer at the time of purchase will govern that purchase.
Contact Lemon Boy
Shipping, return, refund, exchange, damaged-item, and delivery questions may be submitted through the Lemon Boy Contact page.